Last updated: 29 March 2026
1. About These Terms
These Terms of Service (“Terms”) govern your use of the In The Sky Group website at in-the-sky-it.com and the services provided by In The Sky IT Ltd (“we”, “us”, “our”), a company registered in England and Wales under company number 16313322, with a registered address at 184 Horton Road, Manchester, M14 7QF.
By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services. These Terms are governed by the laws of England and Wales.
Where you are a consumer (an individual acting outside the course of a business), your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation are not affected by these Terms.
2. Our Services
In The Sky IT Ltd provides technology consultancy and support services to small businesses and individuals, including but not limited to: IT support and troubleshooting, Microsoft 365 and cloud platform consultancy, SharePoint and Power Platform configuration, equipment setup and configuration, remote support, staff training, website creation and administration, and digital transformation advisory services.
The specific scope of services, timescales, and fees for any engagement will be agreed in writing between us and the client prior to commencement of work. These Terms apply in addition to any such specific agreement.
3. Enquiries and Quotes
Submitting an enquiry through our website does not constitute a contract or binding commitment on either party. A contract for services is only formed when we have confirmed acceptance of your instructions in writing and, where applicable, you have accepted our written quotation.
Quotations are valid for 30 days from the date of issue unless otherwise stated. We reserve the right to decline any enquiry or instruction at our discretion.
4. Your Responsibilities
To enable us to deliver our services effectively, you agree to provide us with accurate and complete information relevant to the work, grant us reasonable access to your systems, equipment, and accounts as required, ensure that you have the necessary rights and permissions to instruct us to work on third-party platforms or software, and notify us promptly of any changes that may affect the services.
You remain responsible for maintaining appropriate backups of your data. While we take all reasonable care when working on your systems, we cannot accept liability for data loss arising from pre-existing conditions, hardware failure, or circumstances outside our control.
5. Fees and Payment
Our fees are as agreed in writing for each engagement. Unless otherwise agreed, invoices are payable within 14 days of the date of issue. We reserve the right to charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate.
Where third-party costs are incurred on your behalf (such as software licences, hosting fees, or hardware), these will be agreed with you in advance and invoiced separately or included in your quote as applicable.
6. Intellectual Property
All intellectual property rights in deliverables created by us specifically for you as part of a paid engagement (such as custom scripts, documentation, or website content) will transfer to you upon receipt of full payment, unless otherwise agreed in writing.
We retain ownership of our general methodologies, tools, templates, and know-how developed independently of your engagement. Third-party software, platforms, and content remain subject to their respective licence terms.
All content on this website, including text, images, and design, is the property of In The Sky Group and may not be reproduced without our prior written consent.
7. Confidentiality
We treat all information shared with us in the course of providing services as confidential. We will not disclose your confidential information to third parties except where required by law, with your consent, or where necessary to deliver the agreed services (for example, engaging a specialist subcontractor under equivalent confidentiality obligations).
We ask that you treat any proprietary tools, processes, or pricing information we share with you as confidential.
8. Limitation of Liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under English law.
Subject to the above, our total liability to you arising out of or in connection with any engagement shall not exceed the total fees paid by you to us for the specific services giving rise to the claim in the 12 months preceding the event giving rise to the liability.
We are not liable for any indirect, consequential, or special losses, loss of profit, loss of business, loss of data, or business interruption, even if we have been advised of the possibility of such losses.
Where you are a consumer, your rights under the Consumer Rights Act 2015 are not affected by this clause.
9. Termination
Either party may terminate an ongoing engagement by giving reasonable written notice, the length of which will be agreed at the outset of the engagement. In the absence of a specific agreement, 14 days’ written notice is deemed reasonable for ongoing support arrangements.
We may terminate our engagement immediately if you fail to pay invoices when due, act in a manner that is abusive or threatening toward our staff, or if continuing the engagement would require us to act unlawfully.
Upon termination, you remain liable for fees for work completed up to the termination date.
10. Website Use
You may use our website for lawful purposes only. You must not use the site in any way that is unlawful, fraudulent, or harmful, or in connection with any unlawful or fraudulent purpose. You must not transmit any unsolicited commercial communications or attempt to gain unauthorised access to our systems.
We make no warranty that our website will be uninterrupted, error-free, or free from viruses. We reserve the right to withdraw or amend our website at any time without notice.
Our website may contain links to third-party websites. We are not responsible for the content or practices of those sites and inclusion of a link does not constitute endorsement.
11. Changes to These Terms
We may update these Terms from time to time. The date at the top of this page indicates when they were last revised. The Terms in force at the time you engage our services will apply to that engagement. We will notify you of material changes where we have an ongoing relationship with you.
12. Disputes
We aim to resolve any disputes informally in the first instance. Please contact us at admin@basementinthesky.com and we will endeavour to respond within 5 working days. If we are unable to resolve a dispute informally, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
If you have any questions about these Terms, please contact us at:
In The Sky Group
184 Horton Road, Manchester, M14 7QF
Email: admin@basementinthesky.com
Telephone: 07944 559428