Last updated: 29 March 2026
1. Who We Are
In The Sky IT Ltd (“we”, “us”, “our”) is a company registered in England and Wales under company number 16313322. Our registered address is 184 Horton Road, Manchester, M14 7QF. We are an IT consultancy providing technology support, cloud solutions, remote support, staff training, equipment setup, and related services primarily to small businesses and individuals in and around Manchester.
We are the data controller for personal data collected through this website and in the course of providing our services. You can contact us at admin@basementinthesky.com or by telephone on 07944 559428.
2. What Data We Collect
We collect and process the following categories of personal data:
Data you provide to us directly: When you submit an enquiry through our website contact forms, we collect your name, email address, telephone number (if provided), company name, industry sector, number of employees, and a description of your technology requirements or challenges.
Data collected automatically: When you visit our website, our hosting provider may collect standard technical data including your IP address, browser type, operating system, referring URLs, and pages visited. This data is used for security and operational purposes and is not used to identify you personally.
We do not use cookies beyond those strictly necessary for the operation of the website, and we do not use tracking or advertising cookies.
3. How We Use Your Data
We process your personal data for the following purposes and on the following legal bases under the UK General Data Protection Regulation (UK GDPR):
To respond to your enquiry — legal basis: legitimate interests (Article 6(1)(f)). We have a legitimate interest in communicating with prospective clients who have contacted us voluntarily.
To provide and manage services — legal basis: performance of a contract (Article 6(1)(b)). Where you engage us to provide IT services, we process your data as necessary to fulfil that contract.
To comply with legal obligations — legal basis: legal obligation (Article 6(1)(c)). We may process data as required by applicable law, including tax and accounting obligations.
We do not use your personal data for automated decision-making or profiling. We do not use your data for marketing purposes without your explicit consent, and we will never sell your data to third parties.
4. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share data with the following categories of third party where strictly necessary:
Email service providers — we use SMTP-based email infrastructure to receive and respond to enquiries. Your data passes through these systems solely for the purpose of message delivery.
Professional advisors — such as accountants or solicitors, where required by law or to protect our legal interests.
Regulatory bodies — where we are legally required to disclose information, for example to HMRC.
All third parties we engage are required to handle your data in accordance with UK GDPR.
5. International Transfers
We aim to keep your data within the UK and European Economic Area (EEA). Where any data transfer outside the UK or EEA is necessary, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
6. How Long We Keep Your Data
We retain enquiry data for up to 24 months from the date of receipt, unless you become a client, in which case we retain relevant records for six years from the end of our business relationship in order to comply with our legal and tax obligations. Data that is no longer required is securely deleted.
7. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
Right of access — you may request a copy of the personal data we hold about you.
Right to rectification — you may ask us to correct inaccurate or incomplete data.
Right to erasure — you may ask us to delete your data where there is no longer a lawful basis for processing it.
Right to restriction — you may ask us to restrict processing of your data in certain circumstances.
Right to object — you may object to processing carried out on the basis of legitimate interests.
Right to data portability — you may request your data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
To exercise any of these rights, please contact us at . We will respond within one calendar month. We may need to verify your identity before fulfilling a request.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All email communications are transmitted using industry-standard encryption where supported by your email provider.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website or services following any update constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: admin@basementinthesky.com
In The Sky Group
184 Horton Road, Manchester, M14 7QF
Email: admin@basementinthesky.com
Telephone: 07944 559428